Khataas Mithaas
Shipping Policy
At Khataas Mithaas, every order is carefully prepared and packed by our Heritage Keepers before it begins its journey to your doorstep. Because our products are handcrafted in small batches, we give each order the attention it deserves.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- During festivals, exhibitions, or promotional campaigns, processing may require an additional 1–2 business days.
Delivery Areas
We currently deliver across Pakistan through trusted courier partners.
We are also working to introduce international shipping in the near future.
Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Karachi | 1–2 Business Days |
| Major Cities | 2–4 Business Days |
| Other Cities & Towns | 3–6 Business Days |
| Remote Areas | 5–8 Business Days |
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Order weight
- Courier rates
Any free shipping promotions will be clearly displayed on our website or during special campaigns.
Packaging
Every Khataas Mithaas product is packed with care to ensure it reaches you safely. Our packaging includes:
- Securely sealed food-grade jars
- Protective cushioning
- Premium gift packaging (where applicable)
- Tamper-resistant packing
We take every precaution to protect your order during transit. Please store pickle jars upright while unpacking to avoid oil leakage.
Order Tracking
Once your order has been dispatched, you will receive:
- Courier tracking number
- Tracking link (where available)
- Shipment confirmation via WhatsApp, or email
Delivery Attempts
Our courier partners generally make 2–3 delivery attempts. If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Unreachable contact number
the parcel may be returned to us. Additional shipping charges may apply for reshipment.
Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Leaking
- Incorrect
- Incomplete
please contact us within 24 hours of receiving your parcel. To help us resolve the issue quickly, please share:
- Your order number
- Photographs of the parcel
- Photographs of the product
- A brief description of the issue
We will review the matter promptly and provide an appropriate resolution, which may include replacement, exchange, or refund where applicable.
Failed Deliveries
If an order is returned because:
- The customer refused delivery (without a valid product issue)
- The shipping address was incorrect
- The customer could not be contacted
the original shipping charges are non-refundable. Reshipping may require payment of new courier charges.
Please double-check your delivery address, contact number, and city at checkout — Khataas Mithaas is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at the time of order.
International Shipping
International shipping is currently unavailable.
We are actively preparing to serve customers around the world and look forward to sharing the authentic flavours of Sindh internationally soon.
Need Assistance?
We're always happy to help.
Khataas Mithaas — Customer Care
Phone / WhatsApp: +92 313 338 7747
Email: khataasmithaas@gmail.com
Website: www.khataasmithaas.com
Our Promise
Every parcel we send carries more than food—it carries the traditions of Sindh, the craftsmanship of our Heritage Keepers, and our commitment to quality. We package every order with the same care we would use when sending it to our own family.